General information and legal support within Moldova
Legal status and visa requirements for those who were forced to leave Ukraine
1. From 19.05.2022, during the state of emergency, Ukrainian citizens, and their family members, who entered the Republic of Moldova during the state of emergency, as well as those who were legally present in the Republic of Moldova on the date of the establishment of the state of emergency, will be allowed to stay on the territory of the Republic of Moldova without observing the 90 calendar days period during any period of 180 calendar days.
Migration and Asylum Bureau green line – 0 8000 15 27.
2. What documents are needed for entry: for adults – national identity document (identity card/ID card) or regular passport; for minors – birth certificate/childbirth certificate issued by a medical institution, national identity document (identity card/ID card), or regular passport.
- A visa is not needed. Ukrainians are allowed to cross the border without a passport but must have an ID card or internal passport.
3. On December 23, 2022, Moldova simplified entry rules for Ukrainians. Now citizens of Ukraine will be able to enter Moldova from Romania on the basis of: identity card (ID card, internal passport), ordinary passport, as well as other identity documents: (identity card of a citizen of Ukraine, issued by the Embassy of Ukraine in Moldova, temporary identity card issued by the Migration Bureau, driver’s license, residence permit, military ID, etc.) They can also present copies of these documents or documents in electronic format and documents with an expired date of validity.
On the basis of the same documents, they will be able to leave Moldova for Ukraine.
Check the entry documents lists here:
Refugee status/asylum seeker status/temporary protection status
- Refugee status is applied when a person’s presence in the state of origin poses a threat to his or her life.
- Asylum can be requested at any point on the Moldovan border, at any police station, as well as at the offices of the Migration Bureau. Your oral application is enough to apply for asylum. Employees of the structure, to which they applied, will help Ukrainians to fill in the documents. Foreign nationals are provided with an interpreter in the case of court proceedings or at any stage of the asylum procedure.
- The asylum procedure is free of charge. For full information about the asylum procedure or refugee status, please contact
- The Migration and Asylum Bureau at Greenline – 0 8000 15 27 (call from Moldova).
- Hotline (call from Ukraine) +373 22 820 007
- Lawyers Legal Center (CDA) +373 605 748 48
Learn more about stay in Moldova:
Hotlines for Ukrainian citizens in Moldova:
- Greenline for assistance to Ukrainian nationals in Moldova 0 800 800 11
- Bureau for Migration and Asylum Hotline (call from Moldova) 0 800 015 27 http://bma.gov.md/ru
- Migration and Asylum Bureau hotline (call from Ukraine) +373 22 820 007
- Border Police of the Republic of Moldova, helpline +373 22 259 717 https://www.border.gov.md
- Law Centre Advocates (CDA) +373 605 748 48 https://cda.md/
Hotline (call from Ukraine) +373 22 820 007
Access to the healthcare services
- For access to basic health care, a Ukrainian who was forced to come to Moldova, should register with the municipality and get their temporary protection status.
- The Medical Care Regulations for Asylum Seekers reimburses necessary medical care. A Ukrainian who was forced to leave Ukraine and come to Moldova does not need health insurance, and co-payments are not required.
- To receive free medical services, the Ukrainians who were forced to leave Ukraine, should not register with health services. Ukrainians need to show an identity card, an identity document proving they are citizens of Ukraine, or a document proving entry into the territory of the Republic of Moldova.
- The same rules for crossing the state border apply to both Ukrainian and foreign nationals arriving from Ukraine. Foreign nationals arriving from Ukraine are exempt from the need for an entry visa, which under normal circumstances would be required.
Medical services are available in Ukrainian, English and Russian languages.
Where can the Ukrainians who were forced to leave Ukraine go for the following healthcare services?
The general information on medical care for Ukrainian refugees is available on the website: https://dopomoga.gov.md/
- In Moldova, if a person has health problems, they should always visit a General Physician first. This also applies in the case of pregnancy, if a person needs medical advice, or has psychological problems, such as sleeping problems, fears and long-term depression. Only the general practitioner can refer a patient to a specialist, usually in a hospital.
- For emergency health care, a patient should go to the hospital.
Nicolae Testemitanu State University of Medicine and Pharmacy
• 022-20-56-23; 022-20-56-02 (Reception)
• 022 20-56-56 (Clinic director’s office)
Address: 137 A, 31 August 1989 Str., Chisinau.
Facebook page (click to open)
022 911 500, (+373) 22 40 00 40
Address: Chișinău, Andrei Doga 24 street
Clinic of Gastroenterology and Hepatology/ HELPA
Address: Moscow Boulevard 15/ 7, mun. Chisinau, Republic of Moldova
Helping children with cancer
Public Association „Viața Fără Leucemie” (in translation meaning “Life Without Leukemia”)
Phone number: +37360200523
Address: The Republic of Moldova, mun. Chișinău, MD-2062, 50 Dacia blvd., ap.278
Oncological Institute from Republic of Moldova
Toll-free line: 0 22 852 492
Address: MD-2025, N. Testemitanu str. 30, Chisinau, Republic of Moldova
NGO “POSITIVE PEOPLE”
Services offered: testing, screening, vaccination (all free)
- 022 66 38 50
- 022 00 99 74
Address: Independenței, 6/2., str., mun. Chișinău. Republic of Moldova
Hospital of Dermatology and Infectious Diseases in Chisinau
Address: Chișinau, str.Costiujeni 5/1 | MD – 2011
- Hospital of Dermatology and Infectious Diseases in Chisinau (https://sdmc.md/)
- Regional Social Centre” VIAȚA CU SPERANȚA”, helpline: +373 798 33133 / centrul-social-regional-viata-cu.business.site/
- Union for Equity and Health, access to ARV, TB, opioid pharmacotherapy, care and support, psychological, legal, and paralegal services, also including short time hosting- shelter, food, and first needed things), HIV &STI prevention services, helpline: +373 798 33133, uorn.md
- Non-profit partnership “Public Health Alliance”, Phone: +373 779 888 39, +373 779 888 37, www.facebook.com/AliansZdorovia
- Public organization “Centre for social support “Trinity”, Phone: +373 555 401 33
- IMSP SDMC (HOSPITAL OF DERMATALOGY AND COMMUNICABLE DISEASES) sdmc.md/
Services offered: HIV treatment (ART)
- Chișinău, Strada Costiujeni 5/1, Phone +373 22 79-41-79
- Bălți, Decebal St. 101, Phone +373 231 72-304, +373 231 158-760
- Cahul, Ștefan cel Mare 23, Phone +373 29 99-29-79
- Ungheni, Naţională 37, Phone +373 236 251 49
- Căuşeni, str. Iurie Gagarin 54, Phone +373 24326094
Clinical Hospital of Infectious Diseases “Toma Ciorbă” Chisinau
- +373 (22) 24-22-47
- +373 (22) 24-21-77
Address: Chișinău, Ștefan cel Mare și Sfânt, 163
Moldova provides free social and psychological help to Ukrainian refugees
- Moldova for Peace Volunteer Working Group under the Government of Moldova
- Ajutor ucraineni în Moldova/SOS Ukrainians Moldova
- Assistance to refugees from the Union of Christian Churches
- Union for HIV prevention and Harm Reduction
- TB – support through the cascade of services at Public Association AFI Svetlana Doltu (+373) 69777405, Website
- Telegram channel on mental health support to refugees with other 80 psychologists
- Psychologist of Positive Initiative also available to help (Anastasia, +37379637027)
Services for People Living with HIV
Testing is free of charge at the following healthcare facilities:
If tested positive, after counselling, prescription is issued for a 30-day supply of antiretroviral therapy to refugees. If people stay longer in the country, they can come and receive a refill.
Antiretroviral treatment (ART)
Support for people with HIV
Minors can get tested and get ART treatment.
Pre-exposure prophylaxis (PrEP)
- Pre-exposure prophylaxis is available, free of charge, in all centres that offer HIV treatment. The person should bring a personal ID or passport and an HIV Test result.
- Eligibility: anyone who is at a higher risk for HIV exposure or people who think that they could have a risk situation.
- Duration: It is not limited. The persons receive a 30-day supply of HIV pre-exposure prophylaxis therapy with possible extension after consultation with the doctor.
- Minimum age is 18 years old. However, Neovita Centre offers HIV pre-exposure prophylaxis, to 16 and 17 year olds as well.
Post-exposure prophylaxis (PEP)
- PEP is recommended for people who think they were at risk of HIV infection. The duration is stipulated after consultation with the doctor. HIV post-exposure prophylaxis is free of charge.
- Minimum age is 16 years old. However, awareness and information should always be provided about other HIV prevention options (e.g. condoms, lubricants, access to sterile or new injection materials).
Services for People Living with Hepatitis B/C
Hepatitis B/C testing, Hepatitis B vaccination, and Hepatitis B/C treatment availability
- Hepatitis B or C testing, hepatitis B vaccination and hepatitis B or C treatment are available. These services are free of charge.
- If a Ukrainian who was forced to leave Ukraine has additional risks, like sharing their household with someone who tested positive for hepatitis B or C, they can also ask for tests after accidents with needles or sharing of drug needles and after unprotected sex with an infected partner.
- Some professions carry more risks for infections with hepatitis, and professionals will be advised to get vaccinated. There is no vaccine for hepatitis C, only for hepatitis B.
- “GENDERDOC-M” Information Centre Chisinau (Kishinev), Moldova, Chisinau Address: str. Valeriu Cupcea 72/1 MD 2021; contact person: Veaceslav Mulear; emergency number for LGBT + refugees: +37360491200; Website / webpages in social networks: Instagram; Facebook
- If Ukrainians who are fleeing the war cannot provide a medical history of hepatitis, but are aware of its existence, they can communicate this to doctors. Depending on location, and in accordance with local practice, screening and treatment for hepatitis is encouraged. In case of questions, they will consult the patient’s family doctor.
More information can be found here:
Treatment options available for hepatitis related liver diseases
Treatment available for hepatitis related liver diseases: depending on the status of the refugees and through the hotline and first aid specialists, refugees with serious liver diseases liver cirrhosis or hepatocellular carcinoma will receive further treatment in the Republic of Moldova (HCC).
- Hotlines for Ukrainian citizens in Moldova: Greenline for assistance to Ukrainian nationals in Moldova 0 800 800 11
- Helpa Gastroenterology and Hepatology Clinic offers free medical advice to all refugees with liver cirrhosis
- Clinical Hospital of Infectious Diseases “Toma Ciorbă” Chisinau; Address: Chișinău, Ștefan cel Mare și Sfânt, 163, E-mail: email@example.com; Tel. +373 (22) 24-22-47; +373 (22) 24-21-77
Support systems (harm reduction/safer use, social support, or psychosocial support) are available for the Ukrainians undergoing therapy for hepatitis C or related liver diseases
Moldova provides free social and psychological help to Ukrainian fleeing the war in Ukraine.
Moldova for Peace Volunteer Working Group under the Government of Moldova
Ajutor ucraineni în Moldova/ SOS Українці Молдова
If the person has TB symptoms
- The joint technical working group on TB and HIV in Ukraine had already discussed further measures to ensure the continuity of treatment, testing, and diagnosis of HIV and TB for Ukrainians who were forced to leave Ukraine and are in Moldova. The Ministry of Health of the Republic of Moldova decided to continue to monitoring persons with TB or other diseases and provide them with medical care.
- Arriving patients are examined and continue their treatment on an outpatient basis. If the patient requires hospitalization, they are sent to the Institute of Phthisiopneumology.
- If a Ukrainian who was forced to leave Ukraine has symptoms of TB (e.g. cough, fever, weight loss), they should refer to the Institute of Phthisiopneumology “Chiril Draganiuc” (Moldova, Chisinau, 13 Constantin Vîrnav street; Tel.: (+373 22) 27-14-78; (+373) 22572200; Email: firstname.lastname@example.org; website
Some more important sources to check
The same applies to children. Counselling and referral to specialised doctors are available at the Institute of Phthisiopneumology “Chiril Draganiuc”.
If TB was already diagnosed in Ukraine and the person needs to continue treatment:
- Responsible persons, from the National Tuberculosis Control Program, will inform the responsible TB specialist in the area where the person is located, and ensure that the correct treatment regimen is provided. Phone 373 67 443997, e-mail: email@example.com
- TB – support through the cascade of services at Public Association “SMIT” Oksana Ruksheneanu, Facebook page, +373 793 35 142
- Support for people with TB therapy, ST at Public organization “Positive Initiative”, 373 79 707 703 – hotline, (+373) 022 009 974, https://positivepeople.md, https://www.facebook.com/initiativapozitiva
- TB – support through the cascade of services at Public Association AFI Svetlana Doltu, (+373) 69777405 afi.md
- For continuation of TB treatment for multidrug-resistant TB/TB treatment with directly observed treatment (DOT)/ TB treatment with directly observed Video treatment (DVOT), please refer to the Institute of Phthisiopneumology “Chiril Draganiuc”, address: Chisinau, 13 Constantin Vîrnav street; Tel.: (+373 22) 27-14-78; (+373) 22572200; Email: firstname.lastname@example.org; website
- Note: Loss of medical records is not an obstacle to receiving free treatment in Moldova: the Public Health Centre of Ukraine can provide the Moldovan side with all the necessary information related to your treatment, based on electronic data from the register of TB patients.
If a person has a Ukrainian prescription for TB treatment medication
- According to the Public Health Centre of Ukraine, agreements have already been reached with the National Tuberculosis Control Program and the Platform of Tuberculosis Control Organizations of the Republic of Moldova. This organisation is ready to provide all necessary support to patients with tuberculosis, HIV, hepatitis, etc. who are crossing the border of Ukraine as a matter of urgency.
- In particular, housing centres have been set up in the cities for all those who need help. It is enough to present a Ukrainian passport at the border.
- A Ukrainian who was forced to leave Ukraine and come to Moldova will need a prescription from a Moldovan medical doctor. Not all doctors may be willing to prescribe the medication if a Ukrainian doesn’t do medical follow-ups with them. For full information, it is advised to contact TB Control.
- TB – support through the cascade of services:
Bacille Calmette-Guérin (BCG) vaccination for children
Сontact: tel. +373 793 35 142, Public Association “SMIT” Oksana Ruksheneanu; the National Tuberculosis Control Program.
More details on the webpage: facebook.com/anbsmit
Opioid agonist treatment (OAT) services
- Ukrainians are allowed to bring up to 30 doses (1-month doses).
- If Ukrainians do not have a prescription or confirmation from their doctor, the information can be found in the existing database between Moldova and Ukraine.
- To receive OAT/OST one will need an ID; certificate or prescription or confirmation from a narcologist.
- Take-home dosages are not available for the Ukrainians who were forced to leave Ukraine.
- The minimum age for people who use drugs to receive OAT in the country of Moldova is 18 years.
What OAT drugs are available in the country?
Methadone and buprenorphine are available in Moldova.
Useful links to follow on OAT
- Chisinau (Centre), Narcological Hospital
- Harm reduction Eurasia Network
- Balti (North), Balti Hospital, Decebal, 101 street, doctor Eduard Ninescu, tel: +373 231 34986, NGO support – +373 79833133 (Union for Equity and Health)
- Comrat (South), Health Center, Victoriei 44 street, doctor Ion Vieru, tel: +373 298 23379
Treatment: OAT drugs
- Republican Narcological Dispensary, Dr Lilia Fedorova, tel: +373 069279390
- Balti Clinical Hospital, Dr. Eduard Ninescu, tel: +373 069222127
- Public Health Center, Dr Ion Vieru, tel: +373 068820001
General requirements and access to healthcare
12. Краткий справочник для беженцев/ок из Украины в Молдове
ООН и другие: Краткий справочник для беженцев/ок из Украины в Молдове. ООН и другие. 27.02.2022, 1-ая версия. PDF
06. Alina Cojocari , Unit Director at NGO “Positive People”
Alina Cojocari , Unit Director, Unit “Activities with People Living with HIV” email@example.com
Available at website positivepeople.md
04. Ghidul de supraveghere şi control în infecţiile nosocomiale
Ghidul de supraveghere şi control în infecţiile nosocomiale/ coord. şt.: V. Prisacari. Ch.: Elena-V.I. SRL., 2008 . – 248 p. PDF .
13. Ordin Nr. 21 din 12 ianuarie 2006, Ministerul Sănătăţii şi Protecţiei Sociale al Republicii Moldova
Ordin Nr. 21 din 12 ianuarie 2006, Ministerul Sănătăţii şi Protecţiei Sociale al Republicii Moldova. PDF