Legal status and visa requirements for those who were forced to leave Ukraine
General information and legal support within Italy
- Since 2017, Ukrainian nationals with biometric passports have been able to enter the EU without a visa, for short-term stays, by EU law. Ukrainian nationals who do not have a biometric passport are also exempt from the requirement of a residence title (visa) for entry and stay in Italy.
- Refugees from Ukraine do not have to go through an asylum procedure. Those who were permanently residing in Ukraine and left the country to escape war from 24 February 2022 onwards, may be entitled to temporary protection in any EU country. Temporary protection will last for at least one year and may be extended depending on the situation in Ukraine. Rights under the Temporary Protection Directive include a residence permit, access to the labour market and housing, medical assistance, and access to education for children. Anyone residing legally in the EU also has the right to open a basic bank account.
- For Ukrainians with a biometric passport, this right to open a bank account comes from the visa-free regime between the EU and Ukraine. If the person comes from a third country, he/she needs to check whether his/her country of origin is on the list of third countries whose nationals are exempt from the requirement to have a visa.
- If the one arrives without ID, the Ukrainian embassy in Italy (Rome) will help to sort out necessary documents.
Refugee status/ Asylum seeker status/ Temporary protection status
- The person needs to register his/her presence when arriving in Italy. Within the first 8 days of entry, a person should go to the Immigration Office (Ufficio Immigrazione, in Italian), at the Questura (office for public security), to receive the assistance he/she needs. All chief towns have a Questura and an immigration office. To check whether the Questura of a certain municipality has an immigration office, a person can also check its website.
- As a Ukrainian citizen in possession of a biometric passport, the person is exempt from the entry visa and is allowed to stay on the Italian territory for a maximum of 90 days, from the time of entry into the Schengen area.
- If the one decides to stay in Italy for more than 90 days, he/she must go to the Police Headquarters (Questura) – Immigration Office of the city where of stay. The person will there receive all the necessary information on the different possibilities to regularize the stay on the Italian territory.
- Only for stays of more than three months, non- EU family members of the EU citizen must apply for a residence card, by applying, to the Italian Post Office or to the Police Headquarters, if the type of request is not among those listed in The New Procedure.
- Within 3 days of lodging the application, the applicant must be provided with a document or asylum applicant’s card, free of charge. This card certifies a person’s status as an applicant for international protection and testifies that they are allowed to remain in the territory of the EU+ country while their application is being examined
Learn more about staying in Italy:
- Ministry of Interior
- Information for Ukrainians fleeing from the war on EU support
- Ministry of Foreign Affairs www.esteri.it
- UNHCR (Italy) (Ukr language available)
- National Civil Protection Department regarding the Temporary Protection Directive
- Practical Information for Ukrainian Refugees Entering Italy (Ukr language available)
- Practical Guide on registration
- Information for those who need visa
- Juma Map – multilingual portal for refugees (Ukr/Rus languages available)
- Ukrainian Embassy in Italy
>> Find migration counselling institutions throughout Italy:
- Padua, Ulss Immigration Service 6
Address: Via E. degli Scrovegni 12
Phone: 049 8214572 – 4726 – 4121
Administrative desk from Monday to Thursday 9.00 – 12.30.
- Padua Police Headquarters – Immigration Office
Address: Piazzetta Zanellato n.7
Phone: 049 8282468
from Monday to Friday 7.30 – 13.30 and 14.30 – 17.30 at the dedicated counter.
from Monday to Friday 10.00 – 12.00 and 14.30 – 16.30
- Psychological Helpline
Phone: 800 065510
- The Italian Red Cross serviceis available, also in English,
from Monday to Saturday, 8.00-20.00. The service is designed to offer psychological support both to all Ukrainian citizens who have arrived in Italy and to their host families.
>> Interpretation services (local NGOs, volunteers, reception centres)
Contact the HelpUkraine Info Point:
+39 02 674988368 in Ukrainian and English
+39 02 674988369 in Italian
Access to healthcare services
In Italy, urgent healthcare is provided to everyone, even to undocumented people. In order to access it, on arrival to Italy, the health care of the Italian National Health Service the person must have an STP code – Straniero temporaneamente presente (Temporarily present foreigner), which allows the person to access urgent and essential care, such as access to emergency rooms, vaccinations, prescriptions for clinical exams, specialist visits, and medicines.
The STP code is issued by public health facilities with one’s personal identification information.
Persons who do not have a valid residence permit nevertheless have a right to primary health care, even if on a continuous basis. To receive care, one must ask for a “Tesserino STP” (Health Card for foreign nationals who are temporarily present) at the health board (USL Office). The STP card has a duration of 6 months and can be renewed.
This card allows the holder to:
- Access basic health care;
- be hospitalised for emergencies and for “day” hospital;
- receive out-patient and hospital care, of an imperative or essential nature, even if on a continuous basis, for both illness and injury.
As an asylum seeker, a refugee, or the one holding subsidiary protection status, the person is entitled to access health services on the same basis as Italians. One must register with the Italian public healthcare system (SSN – Sistema sanitario nazionale), together with his/ her family members. The registration is carried out at the local public healthcare office (ASL – Azienda sanitaria locale or ASP – Azienda sanitaria provinciale) of the place of living. Once registered, the person will receive a health card (Tessera sanitaria) and will have the right to: a family doctor (or pediatrician for children under 14 years old), specialized medical visits in case of need, blood tests and vaccinations, hospitalization, and other different kinds of health treatments, depending on the needs.
The healthcare system in Italy is a regionally based national health service known as Servizio Sanitario Nazionale (SSN). It provides universal coverage to citizens and residents, with public healthcare largely free of charge. Treatments which are covered by the public system and a small co-payment include tests, medications, surgeries during hospitalisation, family doctor visits and medical assistance provided by paediatricians and other specialists. Furthermore, medication, outpatient treatments, and dental treatments are also available.
Non-Ukrainian nationals of third countries and stateless persons, who can prove that they were legally residing in Ukraine before 24 February 2022 based on a valid permanent residence permit issued in accobyian law, and who cannot return in safe and durable conditions to their country of origin, are eligible for either EU temporary protection or adequate national protection, depending on the EU country they are in.
Where can the Ukrainians who were forced to leave Ukraine go for the following healthcare services?
- The general information on medical care for Ukrainian refugees is available on the website of UNHCR (Ukr language available) and on the site of the Ministry of Health
- Also, the person can refer to the call centre and website of Piedmont province: Since 22nd March, the regional call centre dedicated to information for Ukrainian refugees in Piedmont has been active.
The number is 011.4326700 and is active from Monday to Friday, from 8 a.m. to 8 p.m.: eight native Ukrainian-speaking operators respond to requests for information and details from refugees and their host families. www.aslcittaditorino.it (Ukr language available)
- Ukrainian-language information leaflet from Lombardy province
- Ukrainian-language information leaflet from Lazio (Rome) province
For free healthcare, it is suggested to contact the 24-hour freephone number 800.118.800, where the person can also receive instructions in Ukrainian for collecting the STP/ENI code (Straniero Temporaneamente Presente/ Europeo which gives access, in public and private accredited health facilities, to urgent, essential and continuous outpatient and hospital treatment for illness and accident and hospital treatment, for illness and accidents and to prescriptions for medicines.
- In Brescia province for all these needs (nasopharyngeal swab test, vaccination against SARS-CoV-2, other vaccinations, vaccination certificate, health card or STP code, pet registration form), for FFP2 face masks and also for healthcare please go to:
-ASST Spedali Civili: Brescia, viale S. Eufemia 108, Monday to Friday 8am-2pm; Saturday 8am-12.30pm.; From Thursday 28/04/2022 new hours: from Monday to Friday 9.00 am –13.00 pm; Saturda8.00 amam12.30 pm0pm
-ASST Franciacorta: Chiari, Piazza Martiri Della Libertà 22, from Monday to Friday from 9.00 to 12.00, with free access. From Thursday 28/04/2022 it’s closed.
-ASST Garda: Lonato, via Marchesino 49, Monday to Saturday 2pm-6 pm. From Thursday 28/04/2022 new hours: Monday – Wednesday – Friday 2.00 pm – 4.00 pm
- In the Veneto region:
Persons who have not applied for international protection at the Police Headquarters and are considered to be in an emergency and emergency care in Padua, are essential for illness or injury. This condition must be certified through a personal code valid for one year issued at the district administrative counters (Sportelli amministrativi distrettuali AULSS 6 Euganea) during opening hours with direct access without reservation.
For further information go to the dedicated page
Contact to get more information: email@example.com
Ukrainian citizens who have arrived or will arrive in the province of Bergamo can enter without an appointment in one of the dedicated Visitor Centers (hotspots). www.asst-pg23.it
Useful information on health care for the population arriving from Ukraine: access to care, Covid-19, vaccinations, green passes, pets.
Italian Ministry of Health:
Helpline 1500 (24 h and from 8 a.m. to 8 p.m. also in Ukrainian and Russian languages)
Useful information regarding health assistance for the population arriving from Ukraine: access to treatment, Covid-19, vaccinations, green certification, pets.
www.salute.gov.it (Ukr language available)
A written request from the family doctor is required for hospitalization, but in a health emergency, hospitalization is ordered by the doctor of the Emergency Room, which can be accessed for any emergency.
All women in Italy are entitled to maternity protection. For the pregnant women, it is required to see a family doctor for:
- Assistance in pregnancy: obstetric visits, ultrasounds, checks and instrumental examinations
- Childbirth care: assistance during labour and delivery
- Post-partum care: specifically post-partum visits
One can get vaccinations for diphtheria, tetanus, whooping cough, polio, measles, mumps, rubella, and – as assessed by health authorities – other vaccinations that will be offered free to the person and his/her children. There is also an option, in addition, to get screened for tuberculosis.
Services for People Living with HIV
- Testing is free of charge at the Diagnostic-Clinical Centres which also provide treatment and care services. More information can be obtained from the experts at the HIV and Sexually Transmitted Infections Hotline 800 861061. The Service, which is anonymous and free of charge, operates Monday through Friday, from
1 p.m. to 6 p.m.
- Appointment is needed. Check to see the local Diagnostic-Clinical Centre on the plaform European Test Finder.
- According to Italian law, foreign persons (even without a residence permit) can access urgent or essential care, even if continuous. In particular, the following are guaranteed: social protection of pregnancy and maternity; the protection of the health of the child; vaccinations; international prophylaxis interventions; prophylaxis; the diagnosis and treatment of infectious diseases (including HIV infection).
The Regional Platforms for Communication and Coordination created a spreadsheet with contact details of face-to-face and online services for refugees and migrants (with a focus on HIV/TB care and key population groups). The spreadsheet contains the type of support (in-person/online), organization, place of service, locality details, contact details, and date. Database of HIV/TB services for refugees – docs.google.com
Minors can get tested, however, parental permission is required
Antiretroviral treatment (ART)
Foreign nationals – even those without means or documentation – can get treatment at the “Servizio Sanitario Nazionale” for free.
ID or passport are required to receive ART, plus the registration should be done in person in some provinces (Prefettura).
HIV treatment information for Italy
Pre-exposure prophylaxis (PrEP)
PrEP can be an option for those who:
- Have a sexual relationship with a partner who is HIV-positive and whose viral load is not well controlled by therapies (because they are not taken properly, or because the infection is very recent).
- Has casual sexual encounters and does not always use condoms.
- Has a new sexual relationship but is not yet aware of the HIV status of the partner and does not use a condom.
- Does not use condoms with opposite-sex partners whose HIV status is unknown and who are at high risk of HIV infection (for example, a person who uses drugs, has multiple partners at the same time, or has bisexual male partners).
- Shares materials for injecting drugs (e.g. syringe).
PrEP is not free of charge in Italy. To get PrEP , one needs a prescription, which is given by a doctor that is specialized in infectious diseases (infettivologo in Italian). With this prescription, the person can buy PrEP at the pharmacy store. A blister of 30 pills costs 60 euros.
Search for doctors/clinics that prescribe PrEP on this page: www.prepinfo.it
List of hospitals where PreP is available
Azienda Ospedaliera Pugliese-Ciaccio di Catanzaro.
Write to firstname.lastname@example.org
Call 0961/883016 or 0961/883346
Hospital of Cosenza "SS. Annunziata" UOC Infectious and Tropical Diseases.
Dr Giuliana Guadagnino receives prior telephone contact through the number of the dedicated clinic:
0984-681.032 (Wednesday, from 12.00 to 14.00).
Large metropolitan hospital Reggio Calabria.
Write to email@example.com
AORN San Pio – Santa Teresa pavilion – third floor – Referent of the clinic: dr. Canio Carriero. Opening of the clinic: TUESDAY and THURSDAY from 8:00 to 17:00 and FRIDAY from 8:00 to 14:00.
Contacts: tel. 0824/57408 – 57280
Mail: firstname.lastname@example.org Direct access without obligation.
Azienda Ospedaliera Sant'Anna e San Sebastiano di Caserta U.O.C. Malattie Infettive. Open Thursday from 4 pm to6 pmm on the 1st floor of the U.O.C Infectious Diseases.
For info: email@example.com, tel. clinic 0823.232311, 0823.232299, 0823.232296. CUP 800911818 froma landline, 0823 1761574 from mobile.
Azienda Dei Colli – Cotugno Hospital in Naples. It is accessed with the commitment of the general practitioner with a specialist prescription of infectious disease examination by booking at n. Green CUP 800 887 086; the service is available every Tuesday after 12 noon.
Sex Check – PrEP program at BLQ Checkpoint. Tel: 051.4211857 (Martedì e giovedì dalle 18 alle 21) oppure firstname.lastname@example.org
Policlinico S.Orsola-Malpighi. Pre-Exposure Prophylaxis Clinic (PrEP): from Monday to Friday, from 12 am to 1 pm at The Clinic n.4 (direct access without reservation), Infectious Diseases Clinics, Pavilion n.1 (Malpighi Palagi), third floor
Infectious Diseases Clinic, Via Montericco 4. It is necessary to have a commitment of the general practitioner who reports a request for an infectious disease visit from booking to the 800040606. At the visit the two methods of taking PREP are illustrated, the repeatable white prescription is issua ed (drug for a fee) and prescription of control examinations
University Hospital. Thursday: hours 14-15.30 for a total of three accesses per day. Booking by phone (0521-702727) or email: email@example.com
Arcispedale S. Maria Nuova From Monday to Friday from 9.30 to 11.00 inside the Test & Counseling clinic
University Hospital. Tuesday and Thursday hours are 11.00-13.00. To book: firstname.lastname@example.org. PrEP Service Manager Daniela Segala
Clinic PrEP entrance 31. Tuesday morning from 11.00 to 13.00 first visits and Thursday 15.00 – 17.00 checks. Direct access by telephone reservation from Monday to Friday from 8.00 to 13.00 at 059 422 2827.
Clinics of the Infectious Diseases Unit of Ravenna – S.Maria delle Croci Hospital – Viale Randi 5 . Wednesday and Friday from 5 pm to 7 pm. Reservation at the Outpatient Reception of the Infectious Diseases Unit of Ravenna from Monday to Friday from 10.00 to 13.00 and from 15.00 to 18.00, on Saturdays from 10.00 to 13.00 at the telephone number: 0544-285538.
Hospital "Infermi" Direct access without the request of the caregiver by telephone appointment at the 0541705366 from 9 to 18 from Monday to Friday.
Hospital "San Guglielmo da Saliceto" Friday from 15.00 to 16.00 for 2 accesses/week by reservation with binding number 0523 303657.
Friuli Venezia Giulia
Azienda sanitaria n.2 Bassa Friulana Isontina, Centro MST via Vittorio Veneto 171 (building B, basement). PrEP Manager Dott.ssa. Camilla Blacks, to access the service make an appointment at the number 0481 592819 or by email email@example.com
Azienda sanitaria universitaria Giuliano Isontina, via Giuseppe Lorenzo Gatteri 25/1 (infectious building). PrEP Manager Dott.ssa. Colli, to access the service make an appointment at the number 040 3992882
Azienda sanitaria universitaria Friuli centrale, Presidio Ospedaliero Universitario Santa Maria della Misericordia, P.le S. Maria della Misericordia 15 (SOC Clinica di Malattie Infettive). Director Dr. Carlo Tascini. PrEP Manager Dott.ssa. Angela Londero. To access the service call the number 0432 559355 equipped with a commitment for infectious disease examination.
Sm Goretti Hospital – Infectious Diseases Center, ground floor, PrEP Emergency Clinic from Monday to Friday morning by appointment. firstname.lastname@example.org
Infectious Diseases Clinic Policlinico Tor Vergata For info write to email@example.com. Reservations at this link. A prescription is required.
Nuova Villa Borghese Medical Center Viale del Galoppatoio, 33 – book by firstname.lastname@example.org or at the number 063219849 or via WhatsApp at the 3425239967
Infectious Diseases Clinic, Fondazione Policlinico A. Gemelli, IRCCS. Tel 06.30154735 (from 12 to 14) email: email@example.com
National Institute for Infectious Diseases "L. Spallanzani" IRCCS. Arrange an appointment with a doctor at the PrEP Clinic by sending an email to firstname.lastname@example.org. Short-term appointment, free, without obligation, for evaluation and prescription of the indicated exams, which can be carried out directly at the service. Pharmacological prescription and management will follow. Clinic: ground floor of the hospital, INMI L. Spallanzani (www.inmi.it)
Policlinico Umberto I, the best way to make an appointment is to write an email to email@example.com, alternatively call the number 0649970801.
Hospital Policlinico San Martino visits in the late morning and early afternoon. For information and reservations firstname.lastname@example.org
Infectious diseases department of the Galliera hospital in Genoa, email@example.com There is also direct access without reservation for infectious counselling the evaluation of PrEP.
Bergamo Hospital – MTS clinic reservation required at 035.2673667 from Monday to Friday from 8.30 to 13.30
Association Milano Checkpoint, Via Giovanni Battista Pergolesi, 15, 20124 Milano MI. Access by reservation by e-mail to the address firstname.lastname@example.org
Centre for Sexually Transmitted Infections-ASST Monza, Muggiò via Dante 1, Appointment is required. For reservations call the number 0392337482 (from Monday to Friday from 8.30 to 13.00 and from 14.00 to 16.00) or send email to the address email@example.com specifying the reason for the request. The commitment of the general practitioner is not necessary.
Maggiore Policlinico Hospital. Direct access by reservation at 02.55034770 of the Infectious Diseases Clinic from 8:30 to 16:30 on weekdays. Ask for an appointment for HIV surgery with PreP assessment question.
Department of Infectious Diseases San Raffaele Hospital. Phone: 02.26434180 or firstname.lastname@example.org
Niguarda Hospital; direct access by reservation by contacting the number 02/6444.4417 or by email
email@example.com and firstname.lastname@example.org
Ospedale Nuovo di Legnano, located in Via Papa Giovanni Paolo II 1, Legnano (MI), 20025, sector A, 4th floor, Infectious Diseases Clinics. Book a visit to the 0331449733, available every working day from 10.00 to 16.00, or to the address email@example.com with reference to Dr. Dario Bernacchia. Useful, but not necessary, demanding for infectious disease examination by the general practitioner
Carlo Poma Hospital, strada Largo Paiolo 10 Mantova. Hall 37 infectious diseases. PrEP Clinic Manager Dr. Loredana Palvarini. Access by telephone appointment with the answering machine (76/201539), by email to firstname.lastname@example.org or with Anlaids Mantova (0376/363696 – 348/9748977)
ASST Santi Paolo e Carlo – San Paolo Hospital, ITS/MTS service, via di Rudini 8 Milan. Free access without appointment at DH of Infectious Diseases (II floor block A-hospital San Paolo Via di Rudini 8-Milan) from Monday to Friday by 11 am for counselling and free ITS/MTS screening; Contact details: email@example.com (specifying reason and telephone number to be contacted), 0281844656 DH Infectious Diseases or Single Booking Centre (CUP) Tel. toll-free number 800.638.638 (from landline) 02.99.95.99 (from mobile phone).
SOD Clinical Immunology, Ospedali Riuniti di Ancona. PrEP clinic, direct access without obligation, by reservation: 071 5964093 (call from Monday to Friday from 11 to 13.30).
Infectious disease clinic Hospital "G. Mazzoni" – Book the visit with direct access without obligation to the 0736358242
Malattie Infettive, Azienda Ospedaliera Ospedali Riuniti Marche Nord, Ambulatorio PrEP, direct access without obligation, upon reservation: 0721 365503 / 365506 (call from Monday to Friday from 11.00 to 13.00)
Infectious Diseases Clinic AOU Maggiore della Carità Novara Corso Mazzini 1828100 Novara – open from Monday to Friday from 8.00 to 13.00. Necessary commitment of the attending physician for First Infectious Visit. Reservations via CUP or directly by calling 0321 3733750 from 14.00 to 15.00 or by sending an email to firstname.lastname@example.org
SSD Multidisciplinary Center for Sexual Health (Ce.Mu.S.S.) – via Juvarra 19 – basement. Access is possible only after a triage telephone interview with the nursing staff at 011.5666069, from Monday to Friday, from 9.00 am to 10.30 am.
Local Health Authority of the province of Barletta – Andria – Trani Hospital V. Emanuele II – Bisceglie BAT – Contact person: Dr. Sergio Carbonara telephone: 080 3363218 hours: Every day: 13.00 – 14.00 / 18.00 – 20.30 Holidays: 12.00 – 14.30
Azienda ospedaliera universitaria consorziale Policlinico di Bari Piazza Giulio Cesare 11, Bari – Ambulatorio IST e PrEP – Reservations at number 0805592771 – from Monday to Friday from 8 am to 2 pm
Azienda Ospedaliero Universitaria Ospedali Riuniti – Foggia Infectious Diseases Clinic – Contact person: Prof. Sergio Locaputotelefono: 0881 732217-2413-3865-2202-2201-3861 Ad walkers and Day Service from Monday to Friday from 8:00 to 14:00
ASL Taranto. Head of prEP service Letizia Cristiano. It is accessed by CUP reservation and by demanding general practitioner for the 1st infectious disease visit. The days for PrEP visits are Tuesdays and Thursdays from 08.00 to 12.00.
Hospital A. Perrino staircase BA floor 3. Responsible Salvatore Minniti. Direct access after contact with the clinic at 0831 537397 in the morning until 13.00.
Infectious Diseases Operating Unit – Vito Fazzi Hospital, Piazza Muratore – Lecce To make an appointment: by phone, on Monday, Tuesday, Thursday and Friday mornings at 0832 661911 or 0832 661871 (ask for the PrEP contact person, Dr. Congedo) or by email email@example.com. It is not a binding requirement of the attending physician.
dr. Francesco Ortu of the University Hospital of Cagliari at the Polyclinic of Monserrato. For information send an email to firstname.lastname@example.org
Policlinico S. Marco – Infectious Diseases B2 6th floor- Dr. M. Frasca- By appointment at tel 0954794203
A.R.N.A.S. Ospedali Civico Di Cristina Benfratelli – Ambulatorio PreP – UOC M. Infettive – Director: dr. F. By Lorenzo Building 10, ground floor. Reference: dr. Tullio Prestileo. Free access: Tuesday and Thursday 12:00 – 13:30
Arnas Catania – Infectious diseases – Building H – Dr. M. Celesia – By appointment at 095 7598453 / 8452
Cannizzaro Hospital – Infectious diseases – Dr. Pantò – Dr. S. Sofia – From Monday to Friday, in the morning
Ambulatorio PREP -Azienda Ospedaliera Universitaria "G. Martino" del Policlinico di Messina – Padiglione W, first floor, room 7; Phone: 0902212032, email@example.com
CLaAS (committee against AIDS Sassari). Write an email to firstname.lastname@example.org
Santa Maria Annunziata Hospital, SOC Infectious Diseases of the USL center of Florence, Bagno a Ripoli, write by appointment to email@example.com.
Infectious diseases clinic in Campo Marte, book at 0583 970547. It serves the commitment of the general practitioner for infectious disease examination.
Azienda Ospedaliera-Universitaria, Careggi, SOD Malattie Infettive e Tropicali directed by Prof. Bartoloni. The prep prescription is made only on Thursday afternoon and it is necessary to book at the clinic at the number 0557949425
San Jacopo Hospital, SOC Infectious Diseases 2, write by appointment to firstname.lastname@example.org.
Infectious diseases clinic, via Dolce de' Mazzamuti 7. Call +39 0574 807358 to make an appointment
PrEP clinic of the Hospital of Bolzano, infectious disease specialist of reference: Dr. Gambino Silvia. Book at 0471.843669 – clearly saying that you are calling to access PrEP. For the first appointment it is required to pay the ticket. The clinic operates on Wednesdays from 2.30 pm.
Uoc Infectious Diseases, fifth floor of the Santa Chiara hospital, appointments on Thursday afternoon, with reservation at the 0461904362, booking time: from 10 to 12.30 from Monday to Friday
Hospital of Perugia – Infectious diseases – The referring doctor is Dr. Francesco Paciosi. Access is direct from Monday to Friday from 9 am to 1 pm by showing up at the Day Hospital.
Infectious Diseases Department of the S. Martino hospital in Belluno appointment after telephone contact at the number 0437516461, without obligation. Head of the clinic is Dr. Daniela Piacentini.
Ospedale dell'Angelo, via Paccagnella 11, Chirignago-Zelarino PrEP Manager Dr. Fabio Rigo. To access the service call 041 9657310 equipped with a commitment for infectious disease examination
Centro Mistra, Azienda Ospedaliera Universitaria Integrata di Verona, Piazzale L.A. Scuro, 10 (B.go Roma district). Book directly on the centromistra.com/contatti website. There is no need for the demanding.
Hospital of Padua, via Giustiniani 2 (infectious diseases building) PrEP Manager doctor francesco barbaro and dott.ssa. Silvia Cavinato. To access the service call the 0498214384 number or 0498213745.
Santa Maria della Misericordia Hospital, viale Tre Martiri 140. Head of HIV/PrEP clinic Dott.ssa. Maria Grazia Cecchetto. To access the service call 0425 393579 or 0425 394161.
San Bortolo Hospital. UOC Infectious and Tropical Diseases. PrEP Manager Dott.ssa. Giuliana Battagin. To access the service call 0444 753780 or access the HIV Testing Service anonymously.
Hospital SS. Giovanni e Paolo, Sestiere Castello 6777 Head PrEP Dott.ssa. Francesca Cattelan. To access the service call the number 041 5294462 equipped with a commitment for infectious disease examination
Post-exposure prophylaxis (PEP)
PEP (Post-exposure prophylaxis) is a pharmacological treatment that aims to reduce the likelihood of infection after possible exposure to HIV.
It consists of taking antiretroviral drugs for 28 days (4 weeks).
It should be started as early as possible after exposure, better within 1-4 hours and in any case no later than 48 hours.
The PEP procedure requires that, in order to rule out infection, testing for HIV should be done at the beginning of treatment (time zero) and after 45 days (for combination testing) or 90 days (for antibody-only testing).
In case of a possible exposure to HIV, it is necessary to go as soon as possible to an Infectious Diseases Centre or to the Emergency Room of a Hospital, where the possible indication to take PEP will be evaluated and the appropriate path will be taken.
Services for People Living with Hepatitis B or C
Hepatitis treatment and support systems (harm reduction/safer use, social support or psychosocial support) available for the Ukrainians undergoing therapy for hepatitis C or related liver diseases
Vaccinations are available free of charge for new-borns (according to the vaccination calendar) and for the persons at risk due to the occupational exposure.
- Check Persons at risk from occupational exposure
- There are few centres where treatment and testing are available/ Refer to www.testfinder.info. Filter for Italy and select the type of service
A list by region of all the centres prescribing cure for Hep C. Please select the region and then the province www.nuovifarmaciepatite.it. Here is a website with reference to all the structures for the treatment of STI on the national territory. Filter by region and province.
Here is a portal for patients with hepatitis and liver diseases. They can also find counselling for further help there.
Help centres can be found via phone number: 800031657
If the person has TB symptoms:
TB screening is voluntary upon arrival. At the point of entry into national territory or within 5 days after entry, the following will be guaranteed:
– Administration of anti-Covid-19, Diphtheria, Tetanus, Pertussis and Polio vaccines;
– Optional administration of Measles vaccine, Mumps, Rubella vaccines and tuberculosis screening test, as well as other vaccinations, following an evaluation by health authorities.
Download the leaflet here emergenze.protezionecivile.gov.it
There are three main centres in Italy for TB screening and treatment.
Upon arrival in Emilia Romagna, a screening test for Tuberculosis is anticipated. If the person tests positive in this first test, they will be taken, free of charge, by the National Health Service for further investigation.
Opioid Agonist Treatment (OAT) Services
After registering with Prefettura, the person should be able to receive OAT from SerD (Drug department). A list of providers by region can be found here:
What OAT drugs are available in the country?
Methadone solution/syrup, buprenorphine, buprenorphine/naloxone.
General requirements and access to healthcare
04. Essential guidelines to people fleeing Ukraine
Sant’Anna Scuola Universitaria Superiore Piza: Essential guidelines to people fleeing Ukraine: your first steps in Italy.
10. Leaflet “Welcome to Italy”
National Civil Protection Department, Ministry of Interior and the Ministry of Health: leaflet “Welcome to Italy”. Available at
13. Інструкція з надання медичної допомоги біженцям з України
ATS BRESCIA: Інструкція з надання медичної допомоги біженцям з України. ATS BRESCIA, Regione Lombardia.
16. Practical guide on registration: lodging of applications for international protection
European Union Agency for Asylum: Practical guide on registration: lodging of applications for international protection. EU Agency for Asylum, 15 December 2021, 96p. Available at euaa.europa.eu
21. Il Piemonte per l'Ucraina piano straordinario per l'accoglienza della popolazione in fuga dalla guerra
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02. Leaflet “Welcome to Italy”
National Civil Protection Department, Ministry of Interior and the Ministry of Health: leaflet “Welcome to Italy”. Available at