Legal status and visa requirements for those who were forced to leave Ukraine

Temporary protection is granted by using a form and by sending via email to the Ministry of Foreign and European Affairs. Also available in Ukrainian

One needs to get an appointment after an email contact with the relevant form. Email for temporary protection


See more here:


Biometric passports for the Ukrainians who were forced to leave Ukraine to be able to enter the country are not needed. See more here.

No visa is needed as there is a visa-free regime in place between the EU and Ukraine. More information here. 

Learn more about migration counselling websites are useful for the Ukrainians who were forced to leave Ukraine:

Find migration counselling institutions

The government institutions are first point of entry

Ministère des Affaires étrangères et européennes

Direction de l’immigration – Service des réfugiés

26, route d’Arlon

L-1140 Luxembourg

Grand-Duché de Luxembourg

Access to healthcare services

Legal prerequisites for the Ukrainians who were forced to leave Ukraine to get health care including treatment in Luxembourg (these prerequisites apply for Ukrainians who have a refugee or asylum seeker or temporary protection status)

Where can the Ukrainians who were forced to leave Ukraine go for healthcare services?

Acute urgent treatment: Hospitals

Acute non-urgent treatment, including all other services: Maison Médicale

Adresse de la Maison Médicale:

23, Val Fleuri, L-1526 Luxembourg

Lignes de bus: 222, 262, 22, 21 230, 16, 31


Heures d’ouverture: Du lundi au vendredi, 08h30 – 12h00 | 13h00 – 16h30

Can third-country nationals who are also fleeing Ukraine access healthcare services?


“This concerns Ukrainian nationals and their family members, but also nationals of third countries other than Ukraine who have resided in Ukraine, insofar as they are unable to return to their country or region of origin. in safe and sustainable conditions.”

Services for People Living with HIV, People Living with Hepatitis B/C and People Living with TB

The Rare Diseases Infoline is a telephone assistance service for people affected by a rare disease in the territory of the Grand Duchy of Luxembourg. It provides information on rare diseases, social rights, available resources, steps to take, and directs people to the competent services in the country.

(+352) 2021 2022;

HIV Berodung Croix-Rouge offers HIV testing, viral hepatitis testing and STI testing services. Address: Boulevard Général Patton, 2316 Luxembourg 27554500, email:, webpage: 

Opioid Agonist Treatment (OAT) Services

Methadone/Buprenorphine Treatment: available

Foreign travellers needing temporary methadone/buprenorphine treatment in Luxembourg should ask their home prescriber to contact the Substitution Treatment Program (programme de substitution) of “jugend- an drogenhëllef” at least one  or two weeks before the intended travel. This is to provide sufficient time for arrangements to be made. On arrival, the patients must carry with them a letter from their home prescriber stating identification and treatment details.

Importation of Methadone/Buprenorphine: possible

Residents from the EU signatory countries of the Schengen Implementing Convention, Article 75 are expected to have with them a “Certification to carry drugs and/or psychotropic substances for treatment purposes – Schengen Implementing Convention, Article 75” form when bringing methadone into Luxembourg for personal use as medication. It is permitted to import the quantity of methadone needed for a 30 days’ stay. Travellers from other countries must carry with them a certificate from their home prescriber which clearly supports their need for the medication.

Useful links: