Slovenia

Legal status and visa requirements for those who were forced to leave Ukraine

Since 2017, Ukrainian nationals with biometric passports have been able to enter the EU without a visa for short-term stays in accordance with EU law. Ukrainian nationals who do not have a biometric passport are also exempt from the requirement of a residence title (visa) for entry and stay in Slovenia.

Refugee status/ asylum seeker status/ temporary protection status

As of 10 March 2022, temporary protection is introduced in the Republic of Slovenia for persons displaced from Ukraine due to the military invasion by the Russian Armed Forces.

Citizens of Ukraine, as well as third-country nationals that were residing in Ukraine, with a valid residence permit and members of their families, are eligible for temporary protection.

A person who, during the period of temporary protection, declares upon entering the Republic of Slovenia that he or she intends to apply for temporary protection in the Republic of Slovenia, shall fill out an Application for Temporary Protection form which shall be submitted to the police and besides, they shall also present all the evidence at their disposal which is relevant for the decision on granting temporary protection.

A person who enters the Republic of Slovenia illegally during the period of temporary protection shall, without delay and no later than three days after entering the Republic of Slovenia, fill out an Application for Temporary Protection form and submit it to the local police office located in the area where the person in question is staying or to the administrative unit in the area where the person is staying, and besides, one shall also present all the evidence at their disposal which is relevant for the decision on granting temporary protection. The same applies to those already residing in the Republic of Slovenia, except that they shall apply during the period of their legal residence. If in these two cases the application is submitted to the police, the police shall forward it without delay to the administrative unit, where an applicant for temporary protection is staying.

Using summary fact-finding proceedings, the administrative unit determines whether the applicant meets the conditions for temporary protection. The applicant who has been granted temporary protection shall be delivered a card that is also valid as a temporary residence permit in the Republic of Slovenia. This card is issued by an Administrative Unit. The temporary protection card is valid for as long as the temporary protection lasts. A card delivered to a person with temporary protection is valid for the period of the validity of temporary protection.

In addition to the right to temporary residence in the Republic of Slovenia, a person granted temporary protection shall also have the right to:

  • accommodation and meals in accommodation centres or financial assistance for private accommodation
  • healthcare
  • work
  • education
  • financial assistance or pocket money
  • family reunification
  • free legal assistance

The reasons for termination and withdrawal of temporary protection are laid down in Article 6 of the Temporary Protection of Displaced Persons Act. However, per the Government Decision, the duration of temporary protection shall last for one year after the Decision enters into effect and may be extended for a maximum of two times for the period of six months each.

Fees for administrative services

Persons subject to temporary protection procedures are exempt from paying fees.

Learn more about staying in Slovenia:

  1. Government of the RS web page: Support for Ukrainian Nationals in Slovenia (Ukr language available)
  2. Application for Temporary Protection
  3. All necessary information for Ukrainians on the Government assistance (Ukr language available)
  4. Government Office for the Support and Integration of Migrants
    Cesta v Gorice 15
    1000 Ljubljana
    Special telephone number: + 386 40 853 421
    Phone: +386 1 200 84 00
    gp.uoim@gov.si
    Email: info.ukrajina@gov.siE
  5. Employment Service of Slovenia ZRSZ – Інформація для громадян України (gov.si)
  6. Ministry of Health
    Štefanova 5
    1000 Ljubljana
    +386 1 478 60 01
    gp.mz@gov.si
  7. National Institute of Public Health
    Trubarjeva 2, 1000 Ljubljana
    Telefon: +386 1 2441 400
    Faks: +386 1 2441 447
    E-mail: info@nijz.si
  8. Info-letter for Ukrainian refugees
  9. Call Centre for information on assistance to persons from Ukraine
    Cesta v Gorice 15
    1000 Ljubljana
    +080 41 42
  10. Embassy of Ukraine in Ljubljana, Slovenia
    Mivka 27
    1000 Ljubljana
    Slovenia
    (+386) 1 321 06 04
    Email: emb_si@mfa.gov.ua 

Local NGOs, volunteers, reception centres

Ukrainian-language regularly updated information resource run by NGO Sledilnik.

Non-governmental organizations (assistance for migrants and cultural mediation):

  • WAHA International, health care aid, Savska cesta 3a, Ljubljana, tel: 041 401 619
  • IOM Slovenija, Dunajska cesta 5, Ljubljana, tel: 01 4347 351
  • Institute KROG, Ulica Hermana Potočnika 17, Ljubljana, tel: 041 401 619
  • Pravno-informacijski center nevladnih organizacij (PIC), Metelkova 6, Ljubljana; tel: 051 681 181

Access to the healthcare services

Fees

Health services and treatments are free of charge based on Article 27 of the Temporary Protection of Displaced Persons Act. The act sets out the right to healthcare for beneficiaries of temporary protection, providing them with access to:

  1. Emergency medical care, emergency ambulance transport, and the right to emergency dental care
  2. Emergency treatment as decided by the attending doctor, which includes:
    • preservation of vital functions, stopping severe bleeding or preventing exsanguination
    • prevention of a sudden deterioration of health that could cause permanent damage to individual organs or disruption of vital functions
    • shock treatment
    • treatment of chronic diseases and conditions which, if left untreated, would lead directly and in a short period to a disability, other permanent health impairments and death
    • fever treatment and preventing the spread of infection that could lead to sepsis
    • poison prevention and treatment
    • treatment of bone fractures or sprains and other injuries requiring medical attention
    • prescription-only medicines appearing on the positive list that are prescribed for the treatment of the above conditions
    • emergency transport by ambulances and other vehicles in the above situations
  3. Medical necessities performed within the framework of specialist outpatient and hospital services
  4. Women’s healthcare which includes:
    • contraceptives
    • pregnancy termination
    • health services during pregnancy and childbirth
  5. Mandatory medical examinations prior to the inclusion of students in education and during their primary and secondary school education; the same applies to citizens of the Republic of Slovenia.

Other treatments which are not on the list above (mainly non-acute, and non-chronicle) are subject to out-of-pocket payments.

Persons with approved international protection (approved refugee status or approved so-called subsidiary protection), have a right to compulsory health insurance. The application for compulsory health insurance will be managed after the approval of international protection.

Compulsory health insurance only covers the most general and urgent healthcare services and examinations. All other services (specialist examinations and services, hospital treatment, many medicines, etc.) require additional payment or complementary health insurance, which covers the difference between the full price of healthcare service and the share, which is covered by compulsory health insurance. 95% of Slovenians who are subject to co-payments are also covered by complementary health insurance.

Children and adolescents aged up to 18 years and students younger than 26 years that are involved in the regular school process have the right to complete healthcare services or to the same extent as citizens of the Republic of Slovenia.

Children and students younger than 26 years that are involved in the regular school process do not need complementary health insurance, because all their healthcare services are covered by their compulsory health insurance.

Where can the Ukrainians who were forced to leave Ukraine go for the following healthcare services?

  1. The general information on medical care for persons fleeing Ukraine due to the war from the Government of Slovenia and National Public Health Institute
  2. List of healthcare centres around Slovenia 
  3. Slovenian health system navigation guide for refugees

Acute treatment

Patients shall primarily contact the nearest health centre, emergency centre, or emergency outpatient clinic in a health centre. Health services covered by emergency healthcare are provided by all specialist clinics, outpatient clinics in health centres, and all outpatient clinics providing emergency medical care. In emergencies, people will be assisted without presenting a temporary protection card or other identification documents.

The refugee can seek emergency aid in any emergency medical aid clinics, which are situated in hospitals and some community healthcare centres.

Emergency care available to all refugees includes emergency medical and dental aid, emergency treatment, emergency services of specialist and hospital clinics, and emergency rescue transportation. Women also have the right to contraception, pregnancy and childbirth healthcare, and a right to the termination of pregnancy.

Emergency healthcare also includes obtaining medicines for all the aforementioned conditions and all chronic diseases and conditions. A doctor working in an emergency centre or emergency room will write a prescription if needed. When visiting a pharmacy, a Ukrainian citizen or their representative is requested to present a prescription and temporary protection card of the applicant seeking international protection, on the basis of which they are given a certain medication. Instead of submitting a temporary protection card, temporary protection beneficiaries can also present a copy of their passport or another identification document (e.g. a guest registration certificate).

Visiting family doctors

Ukrainian refugees will be able to register with a family doctor only after they get a job. This will give him all rights from social health care protection, including the right to sick leave.

Other services

To help displaced people from Ukraine detect any risk factors for getting infected with HIV, HBV or HCV, a person-friendly questionnaire was prepared by National Viral Hepatitis Expert Board, Clinic for Infectious Diseases and Febrile Illnesses, University Medical Centre Ljubljana. It is meant only for personal use as a guide based on personal responses for possible future actions, such as testing and acquiring appropriate medical care and treatment in case needed.

Services for People Living with HIV

HIV-testing

  • Testing is free of charge and is The person is assigned a code and completes an anonymous questionnaire before testing. Since 9th of May 2022, pre-ordering a test is no longer required.
  • If tested positive, counselling is done for further help and, if necessary, therapy is provided by health authorities and doctors (tests are usually coupled with counselling).

List of healthcare centres where you can get free HIV-testing:

  1. Clinic for Infectious Diseases and Febrile Conditions (Klinika za infekcijske bolezni in vrocinska stanja)
    Poljanski nasip, 58
    Ljubljana (Monday from 12.00 do 14.30)
  1. Institute of Transfusion Medicine in Ljubljana with associated centres across Slovenia (Zavodu za transfuzijsko medicino v Ljubljani s pridruženimi centri po Sloveniji)
    Šlajmerjeva 6, Ljubljana;
    Tel.: (01) 54 38

Persons tested positive could get medical care at one of the following centres for managing these diseases:

Antiretroviral treatment (ART)

People on ART can bring their own medication into the country. All persons with already known diagnosis of HIV infection or/and chronic hepatitis B or/and chronic hepatitis C, the treatment that has been introduced in Ukraine should be continued in accordance with the clinical guidelines. 

Those seeking help can contact the practices directly. Ukrainians need to get a temporary protection status in order to receive ART.

Minors can get tested and get ART.

Pre-exposure prophylaxis (PrEP)

People with a substantial HIV risk (MSM and trans* persons, partners of HIV-positive persons etc.) can get PrEP (pre-exposure prophylaxis) for free, covered by the statutory health insurance. However, it must be indicated by specialised doctors, and all the details such as eligibility, duration etc. be clarified individually with the specialised doctor. Ukrainians need to get a temporary protection status in order to receive PrEP. The minimum age for receiving HIV pre-exposure prophylaxis in Slovenia is 18 y.o.

To get PrEP, interested person should go to one of the following centres for managing these diseases:

See more: gov.si/en

Post-exposure prophylaxis (PEP)

PEP is recommended immediately after a possible/probable infection e.g. if a partner is HIV-positive (without therapy) and the condom breaks or in case of an accident, a puncture wound, contaminated syringes etc. It is free of charge (covered by health insurance) and there is no minimum age for receiving post-exposure prophylaxis.

In Slovenia, the exposed persons are managed according to the highest standards of care and all the recommended medications are available and accessible.

More info – gov.si

Medical staff in Slovenia adhere to EACS guidelines, where HIV-PEP is recommended in high risk exposure(s), ideally < 4 hours after exposure and no later than 48/72 hours after (depending on the exposure risk). They recommend HIV-PEP for 28 days.

Source: Dr Tomaž Vovko, MD, Infectious diseases and intensive care specialist, Clinic for Infectious Diseases and Febrile Conditions, University Clinical Center Ljubljana.

Services for People Living with Hepatitis B and C

Hepatitis B and C testing, hepatitis B vaccination, and hepatitis B and C treatment availability

To help Ukrainians who are fleeing the war in Ukraine detect any risk factors for getting infected with HIV, HBV or HCV, a person-friendly questionnaire was prepared by the National Viral Hepatitis Expert Board, Clinic for Infectious Diseases and Febrile Illnesses, University Medical Centre Ljubljana. It is meant only for personal use as a guide to possible future actions, such as testing and seeking appropriate medical care and treatment. 

If a person answers with ‘Yes’ or ‘I don’t know’ in the questionnaire, they are advised to get tested or get treatment.  

All the services are available free of charge for all registered Ukrainians. The health insurance covers the cost for vaccination and for therapy if a diagnosis has been made. 

Hepatitis B/C testing is available free of charge at one of the following hospitals:

Treatment options available for hepatitis related liver diseases

According to Article 27 of the Temporary Protection of Displaced Persons Act beneficiaries of temporary protection have also access to:

  • treatment of chronic diseases and conditions which, if left untreated, would lead directly and in a short period of time to disability, other permanent health impairments and death;
  • fever treatment and preventing the spread of infection that could lead to sepsis.

Support systems (harm reduction/safer use, social support or psychosocial support) available for the Ukrainians who were forced to leave Ukraine undergoing therapy for hepatitis C or related liver diseases

Non-governmental organizations (assistance for migrants and cultural mediation):

Tuberculosis services

If the person has TB symptoms:

  • TB screening is not compulsory for Ukrainians that were forced to leave Ukraine upon arrival in Slovenia. However they should fill out the special questionnaire.
  • General testing in displaced adults and children from Ukraine is not recommended. However, testing for TB and preventive treatment is needed in people from vulnerable groups . For example, people living with HIV, people who were in contact with a patient with pulmonary TB, persons prior to a planned solid organ or hematopoietic cells transplant, persons prior to the intended treatment with certain biologics, and in groups of people where a microepidemic has occurred.

If a Ukrainian who was forced to leave Ukraine has symptoms of TB (e.g. cough, fever, weight loss), they should refer to the local health department. This is also valid for those who have TB infection and receive preventive treatment. University Clinic of Respiratory and Allergic Diseases Golnik is registered for TB in Slovenia: klinika-golnik.si/en.

TB specialist: +386 4 2569284

In the afternoon or during the weekend: +396 4 2569121

T: +386 4 256 93 63,

E: register@klinika-golnik.si

Special questionnaire for Ukrainians was prepared, which has to be filled out by all persons arriving from Ukraine to Slovenia (the ones seeking for protection):

klinika-golnik.si/pdf

They could also go to one of the following hospitals for testing: University Clinic of Respiratory Diseases Golnik, Special Hospital Topolsica, General Hospital Murska Sobota, University Clinic Maribor, GH Novo Mesto, GH Izola, GH Celje, GH Dr. Franca Derganca Nova Gorica, University Clinic Ljubljana.

If a parent wants their child to be vaccinated, they should refer to a paediatrician who will send them to the regional paediatric clinic to exclude infection with TB before TB vaccination.

In Slovenia TB vaccination is mandatory for children from Ukraine under the age of 5 years and recommended for those between 6 to 16 years old.

If a person has a Ukrainian prescription for TB treatment medication, they still need to get a new prescription from Slovene specialist.

Opioid agonist treatment (OAT) services

Medication rules

When Ukrainians who were forced to leave Ukraine receive temporary protection they are entitled to compulsory health insurance.  Based on the 23rd Article of Health Insurance Act in Slovenia, health counseling, education, training and all help to chance an unhealthy lifestyle is 100% covered by compulsory health insurance.

People entering Slovenia (including Ukrainians) are allowed to bring their take-home OAT oral medication only for personal use.

To get the dosage, the best option is to contact one of the specialised health centres:

  1. Center za zdravljenje odvisnih od prepovedanih drog
    czopd@psih-klinika.si
    Specialist: doc. dr. Branko Bregar, dipl. zn.
    Tel.: +386 1 587 49 76;
    Secretary: Miriam Ažman Ninčević
    Tel.: +38 61 587 49 81; 
  2. Center za preprečevanje odvisnosti
    Sprejemna pisarna Maribor:
    Ljubljanska ulica 4, Maribor
    tel. št. (02) 332 72 51, (02) 333 12 56
    gsm: 031 744 494, 051 301 221
    e-mail: info.cpo@nijz.si

Please note, that the person needs to be registered in the country to have access OAT prescriptions. In emergency situations, people will be assisted without presenting a temporary protection card or other identification documents.

What OAT drugs are available in the country?

Methadone, buprenorphine, SR morphine, buprenorphine + naloxone

More info – nijz.si/pdf

Minimum age for people who use drugs to receive OAT

15 years.

Sources

General requirements and access to healthcare

HIV

Hepatitis B/C

TB

OAT